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Your privacy is important to us, and we are committed to protecting your personal information. We will be clear and open about why we collect your personal information and how we use it. Where you have choices or rights, we will explain these to you.
This Privacy Policy explains how luckybuzz.live uses your personal information when you are using one of our website.
If you do not agree with any statements contained within this Privacy Policy, please do not proceed any further on our website. Please be aware that registering an account on our website, placing bets and transferring funds will be deemed confirmation of your full agreement with our Terms and Conditions and our Privacy Policy. You have the right to cease using the website at any time; however, we may still be legally required to retain some of your personal information.
We may periodically make changes to this Privacy Policy and will notify you of these changes by posting the modified terms on our platforms. We recommend that you revisit this Privacy Policy regularly
Throughout this Privacy Policy, " luckybuzz.live ", "we", "our" and "us" relates to luckybuzz.live Ltd, a limited liability company, registered in Belize with company number 167038, having its registered address at 9 Barrack road, Belize city, Belize. We control the ways your Personal Data is collected and the purposes for which your Personal Data is used by luckybuzz.live, acting as the "data controller" for the purposes of applicable European data protection legislation.
If you have concerns or would like any further information about how luckybuzz.live handles your personal information, you can contact our Data Protection Officer at [email� protected].
You provide this information to us in the process of setting up an account, placing bets and using the services of the website. This information is required to give you access to certain parts of our website and related services. This data is collected when you:
The information includes your:
The information is also required for billing purposes and for the protection of minors. You can amend and update this information by contacting Customer Support. This data is for internal use only and is never passed to any third parties except those stated below.
Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
If you choose to participate in any of the social features that we provide with our products (such as chat rooms) luckybuzz.live may store record or otherwise process this data.
luckybuzz.live strives to make our website as user friendly as possible and easy to find on the Internet. luckybuzz.live collects data on how you use the site, which does not identify you personally. When you interact with the services, our servers keep an activity log unique to you that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. This information is essential for the provision and quality of our services.
luckybuzz.live uses cookies to ensure our website works efficiently and to enhance your visits to our platforms. Further information can be found in our Cookie Policy.
We use your personal information in a range of ways that fall into the following categories:
Your rights over your personal information differ according to which category and lawful basis this fall into. This section provides more information about each category, the rights it gives you, and how to exercise these rights. These rights are in bold following each category.
We use your personal information to enable you to use our websites, to set up your account, participate in the online sports book, casino and to provide you with customer service assistance.
To provide our products and services, we share your information with external organisations working on our behalf. Further information can be found in the Sharing Information section.
This category covers the essential activities required in order for us to provide you with the services you use or have signed up for. If you don't want your information used in this way, your option is to not use our services and close your account..
luckybuzz.live will use your identification document and/or proof of address to check your details in order for us to protect our users from fraudulent behaviour and to promote responsible gambling.
We may conduct a security review at any time to validate the registration data provided by you and to verify your use of the services and your financial transactions for potential breach of our Terms and Conditions and of applicable law. Security reviews may include but are not limited to ordering a credit report and/or otherwise verifying the information you provide against third-party databases.
As detailed above, we use cookies and traffic analysis in order to improve the performance of our website and services available. We have a legitimate interest in carrying out these activities and we ensure that we minimise any impact on your privacy.
You have the 'right to object' to activities carried out for our legitimate interest if you believe your right to privacy outweighs our legitimate business interests. However, as the activities involved are central to our business, if you wish to object further than managing your cookies this may mean you need to close your account.
If you have given us your consent to do so, we will send you offers and promotions via email, SMS or online. We do not share your information with third parties for them to use for their own marketing.
You have the right to withdraw consent or update your marketing preferences at any time.
If you believe the personal information we hold on you is incorrect, you have the right for this to be rectified. For any information that cannot be updated through My Account, please contact [email� protected].
If you would like a copy of the personal information we hold about you, you should request it through live chat or by emailing [email� protected] and we will provide you with a form to complete. The form is not compulsory but helps us to provide you with the information you are looking for in a timely manner. To ensure the security of your personal information, we will ask you for valid proof of identity and once we've received it we will provide our response within one month. If your request is unusually complex and likely to take longer than a month, we will let you know as soon as we can and tell you how long we think it will take, such request may also incur an administration cost.
You can request us to erase your personal data where there is no compelling reason to continue processing. This right only applies in certain circumstances; it is not a guaranteed or absolute right.
The right to erasure does not apply if processing is necessary for one of the following reasons: to exercise the right of freedom of expression and information; to comply with a legal obligation; for the performance of a task carried out in the public interest or in the exercise of official authority; for archiving purposes in the public interest, scientific research historical research or statistical purposes where erasure is likely to render impossible or seriously impair the achievement of that processing; or *for the establishment, exercise or defence of legal claims.
We may disclose your Personal Data to third parties:
Personal Information collected on the services may be stored and processed in any country in which we or our affiliates, suppliers or agents maintain facilities. By using our services, you expressly consent to any transfer of information outside of your country. When we transfer any part of your Personal Data outside the EEA or adequate jurisdictions we will take reasonable steps to ensure that it is treated as securely as it is within the EEA or adequate jurisdictions. These steps include but are not limited to the following:
We understand the importance of security and the techniques needed to secure information. We store all of the Personal Information we receive directly from you in an encrypted and password protected database residing within our secure network behind active state-of-the-art firewall software. (Our Services support SSL Version 3 with 128-bit encryption). We also take measures to ensure our subsidiaries, agents, affiliates and suppliers employ adequate security measures.
We retain personal information for as long as we reasonably require it for legal or business purposes. In determining data retention periods, luckybuzz.live takes into consideration local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need your personal information, we securely delete or destroy it.
We cannot ensure the protection of any information that you provide to a third-party online site that links to or from the services or any information collected by any third party administering our affiliate program (if applicable) or any other program, since these third-party online sites are owned and operated independently from us. Any information collected by these third parties is governed by the privacy policy, if any, of such third party.
Our web site may contain links to other web sites, which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours. We are not responsible solely the operators of these websites shall be responsible for their functionality or possible errors on the linked sites.
Google Analytics (Google Inc.)
Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google utilizes the Data collected to track and examine the use of luckybuzz.live, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data collected: Cookies and Usage Data
The Services operate 'AS-IS' and 'AS-AVAILABLE' without liability of any kind. We are not responsible for events beyond our direct control. Due to the complex and ever-changing nature of our technology and business, we cannot guarantee, nor do we claim that there will be error-free performance regarding the privacy of your Personal Information, and we will not be liable for any indirect, incidental, consequential or punitive damages relating to the use or release of said Personal Information.
We may update this policy from time to time, so please review it frequently.
If any material changes are made to this Privacy Policy we will use reasonable endeavours to inform you in advance by email, notice on the Website or other agreed communications channels. We will communicate the changes to you in advance, giving an appropriate amount of time for you to consider and understand the changes before they become effective.
We will not enforce material changes to the Privacy Policy without your express consent. If you decline to accept the changes to the Privacy Policy, or otherwise do not accept the changes within the time period, we may not be able to continue to provide some or all products and services.
Description: Initial Terms and Conditions replacing general rules
Introduction
These terms and conditions and the documents referred and linked to below (the "Terms") set out the basis upon which the website operated under the URL www.luckybuzz.live (the "Website") and its related or connected services (collectively, the "Service") will be provided to you.
Please read these terms very carefully as they form a binding legal agreement between you - our customer (the "Customer") - and us. By opening an account (the "Account") and using the Service you agree to be bound by these terms, together with any amendment which may be published from time to time.
If anything is not clear to you please contact us using the contact details below.
The Service is supplied by luckybuzz.live.
Transactions and payment services are operated by luckybuzz.live a limited liability company registered in Belize, with company registration number 167038.
luckybuzz.live will only communicate with Customers by email to their registered email address (the "Registered Email Address") as provided when opening your luckybuzz.live account: Communication from luckybuzz.live will be issued through the following:
mail only: [email� protected]
General Terms
We reserve the right to amend the terms (including to any documents referred and linked to below) at any time. When such amendment is not substantial, we may not provide you with prior notice. You will be notified in advance for material changes to the terms and may require you to re-confirm acceptance to the updated terms before the changes come into effect. If you object to any such changes, you must immediately stop using the service and the termination provisions below will apply. Continued use of the service indicates your agreement to be bound by such changes. Any bets not settled prior to the changed terms taking effect will be subject to the pre-existing terms.
If at any time you are in any doubt about how to place bets or otherwise use the service you should refer back to these terms or contact our customer service department (Customer Service Department) at [email� protected]
1. Your Obligations
You agree that at all times when using the Service:
You are over 18 years of age (or over the age of majority as stipulated in the laws of the jurisdiction applicable to you) and can enter into a binding legal agreement with us.
It is the User's responsibility to check and enter this site only if the user is in a country where it is lawful to place bets on the service (if in doubt, you should seek local legal advice). It is your responsibility to ensure that your use of the service is legal.
When sending money to us you are authorised to do so e.g. you are the authorised user of the debit/credit card or other payment method you use.
You will not, by participating in the Services and/or placing bets be placed in a position of actual, potential or perceived conflict of interest in any manner.
You have never failed to pay, or attempted to fail to pay a liability on a bet.
You are acting solely on your own behalf as a private individual in a personal capacity and not on behalf of another party or for any commercial purposes.
By placing bets you may lose some or all of your money lodged with us in accordance with these terms and you will be fully responsible for that loss.
You must use the service for legitimate betting purposes only and must not nor attempt to manipulate any market or element within the service in bad faith or in a manner that adversely affects the integrity of the Service or us.
When placing bets on the service you must not use any information obtained in breach of any legislation in force in the country in which you were when the bet was placed.
You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred.
You must otherwise generally act in good faith in relation to us of the service at all times and for all bets made through the service.
2. Registration
You agree that at all times when using the service:
In order to protect the integrity of the service and for other operational reasons we reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.
Before using the service, you must personally complete the registration form and read and accept these terms. In order to start betting on the service, we will require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary.
This includes but is not limited to, a picture ID (copy of passport, driver's licence or national ID card) and a recent utility bill listing your name and address as proof of residence to the minimum. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is a statutory requirement and is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your luckybuzz.live Account using the payment methods set out on the payment section of our Website.
You must provide complete and accurate information about yourself, inclusive of a valid name, surname, address and email address, and update such information in the future to keep it complete and accurate. It is your responsibility to keep your contact details up to date on your account. Failure to do so may result in you failing to receive important account related notifications and information from us, including changes we make to these terms. We identify and communicate with our Customers via their Registered Email Address. It is the responsibility of the Customer to maintain an active and unique email account, to provide us with the correct email address and to advise luckybuzz.live of any changes in their email address. Each Customer is wholly responsible for maintaining the security of his Registered Email Address to prevent the use of his Registered Email Address by any third party. luckybuzz.live shall not be responsible for any damages or losses deemed or alleged to have resulted from communications between luckybuzz.live and the Customer using the Registered Email Address. Any Customer not having an email address reachable by luckybuzz.live will have his Account suspended until such an address is provided to us. We will immediately suspend your Account upon written notice to you to this effect if you intentionally provide false or inaccurate personal information. We may also take legal action against you for doing so in certain circumstances and/or contact the relevant authorities who may also take action against you.
You are only allowed to register one Account with the service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us.
This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/ or third parties operating on your behalf.
In order to ensure your financial worthiness and to confirm your identity, we may use any third party information providers we consider necessary.
You must keep your password for the service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits and withdrawals have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party. Passwords must contain at least one letter, one number and one special character and must be at least eight characters long. It is your responsibility to protect your password and any failure to do so shall be at your sole risk and expense. You must log out of the Service at the end of each session. If you believe any of your Account information is being misused by a third party, or your Account has been hacked into, or your password has been discovered by a third party, you must notify us immediately by email using your registered Email Address to [email� protected]
You must notify us if your registered email Address has been hacked into, we may, however, require you to provide additional information/ documentation so that we can verify your identity. We will immediately suspend your Account once we are aware of such an incident. In the meantime you are responsible for all activity on your Account including third party access, regardless of whether or not their access was authorised by you.
You must not at any time transmit any content or other information on the service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the service into the browser line;
When registering, you will be required to choose the currency in which you will operate your account. This will be the currency of your deposits, withdrawals and bets placed and matched into the service as set out in these terms. Some payment methods do not process in all currencies. In such cases a processing currency will be displayed, along with a conversion calculator available on the page.
We are under no obligation to open an account for you and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an account for you and, should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal.
Upon receipt of your application, we may be in touch to request further information and/ or documentation from you in order for us to comply with our regulatory and legal obligations.
3. Restricted Use
if you are under the age of 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) or if you are not legally able to enter into a binding legal agreement with us;
to collect nicknames, e-mail addresses and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited e-mails or the unauthorised framing of, or linking to, the Service);
to disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;.
to promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;.
in any way which, in our reasonable opinion, could be considered as an attempt to: (i) cheat the Service or another Customer using the Service; or (ii) collude with any other Customer using the Service in order to obtain a dishonest advantage;
to scrape our odds or violate any of our Intellectual Property Rights; or.
for any unlawful activity whatsoever.
4. Privacy
Any information provided to us by you will be protected and processed in strict accordance with these Terms and our Privacy Policy.
We will not reveal the identity of any person who places bets using the service unless the information is lawfully required by competent authorities such as Regulators, the Police (e.g. to investigate fraud, money laundering or sports integrity issues), or by Financial Entities such as banks or payment suppliers or as permitted from time to time pursuant to the Privacy Policy.
Upon registration , your information will be stored in our database. This means that your personal information may be transferred outside the European Economic Area (EEA) to jurisdictions that may not provide the same level of protection and security as applied within the EU or EEA. By agreeing to these Terms you agree to the transfer of your personal information for the purpose of the provision of the Service object of this agreement and as further detailed in our Privacy Policy.
5. Your Account
We accept Accounts in multiple currencies, please refer to:
https://www.luckybuzz.live/currency account balances and transactions appear in the currency selected when the account was originally opened.
We do not give credit for the use of the service.
We may close or suspend an Account and refund any monies held if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice.
We reserve the right to suspend an account without prior notice and return all funds. Contractual obligations already matured will however be honoured.
We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/ or our system regulations.
If we close or suspend your account due to you not complying with these terms, we may cancel and/or void any of your bets.
If any amount is mistakenly credited to your account it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account.
If, for any reason, your account goes overdrawn, you shall be in debt to us for the amount overdrawn.
You must inform us as soon as you become aware of any errors with respect to your Account.
Customers have the right to self-exclude themselves from bertbarter.com.. These requests have to be received from the Customer's Registered Email Address and have to be sent to [email� protected].
Customers may set limitations on the amount they may wager and lose. Such request has to be sent from the Customer's Registered Email Address to [email� protected] .Implementation and increasing of limits shall be processed diligently, however, any request for removing or reducing limitations shall be done after a cooling-off period of seven days following your request.
Should you wish to close your account with us, please send an email from your Registered Email Address to [email� protected]..
6. Deposit of Funds
You may deposit funds into your Account by any of the methods set out on our Website. All deposits should be made in the same currency as your Account and any deposits made in any other currency will be converted using the daily exchange rate obtained from www.oanda.com, or at our own bank's prevailing rate of exchange following which your Account will be deposited accordingly.
Fees and charges may apply to customer's deposits and withdrawals. Fee and charge details can be found here: https://www.luckybuzz.live/payment-options. Any deposit made to an account which is not rolled over (risked) three times will incur a 3% processing fee and any applicable withdrawal fee. You are responsible for your own bank charges that you may incur due to depositing funds with us. Exceptions to this rule are outlined in our "Payment Options" pages.
luckybuzz.live is not a financial institution and uses a third party electronic payment processors to process credit and debit card deposits; they are not processed directly by us. If you deposit funds by either a credit card or a debit card, your Account will only be credited if we receive an approval and authorisation code from the payment issuing institution. If your card's issuer gives no such authorisation, your account will not be credited with those funds.
Your funds are deposited and held in the respective client account based on the currency of your account.
We are not a financial institution and you will not be entitled to any interest on any outstanding account balances and any interest accrued on the client accounts will be paid to us.
Funds originating from ill-gotten means must not be deposited with us.
7. Withdrawal of Funds
You may withdraw any or all of your account Balance within the transaction maximums as shown on the Website here: https://www.luckybuzz.live/payment-options. Note that fees may apply as outlined in section 7.b.
All withdrawals must be made in the currency of your account, unless otherwise stipulated by us.
We reserve the right to request documentation for the purpose of identity verification prior to granting any withdrawals from your Account. We also reserve our rights to request this documentation at any time during the lifetime of your relationship with us.
All withdrawals must be made to the original debit, credit card, bank account, method of payment used to make the payment to your luckybuzz.live Account. We may, and always at our own discretion, allow you to withdraw to a payment method from which your original deposit did not originate. This will always be subject to additional security checks.
Should you wish to withdraw funds but your account is either inaccessible, dormant, locked or closed, please contact our Customer Service Department at [email� protected]
8. Payment Transactions and Processors
You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of $60, or currency equivalent per charge-back, denial or reversal of payment you make.
We reserve the right to use third party electronic payment processors and or merchant banks to process payments made by you and you agree to be bound by their terms and conditions providing they are made aware to you and those terms do not conflict with these Terms.
All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority depending on the jurisdiction governing the transaction.
9. Errors
In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the service. In the event of communication or system errors or bugs or viruses occurring in connection with the service and/or payments made to you as a result of a defect or effort in the Service, we will not be liable to you or to any third party for any direct or indirect costs, expenses, losses or claims arising or resulting from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.
In the event of a casino system malfunction, or disconnection issues, all bets are rendered void. In the event of such error or any system failure or game error that results in an error in any odds calculation, charges, fees, rake, bonuses or payout, or any currency conversion as applicable, or other casino system malfunction (the "Casino Error"), we reserve the right to declare null and void any wagers or bets that were the subject of such Casino Error and to take any money from your Account relating to the relevant bets or wagers.
We make every effort to ensure that we do not make errors in posting lines. However, if as a result of human error or system problems a bet is accepted at an odd that is: materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made then we reserve the right to cancel or void that wager, or to cancel or void a wager made after an event has started.
We have the right to recover from you any amount overpaid and to adjust your account to rectify any mistake. An example of such a mistake might be where a price is incorrect or where we enter a result of an event incorrectly. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount relating to any erroneous bets or wagers. Accordingly, we reserve the right to cancel, reduce or delete any pending plays, whether placed with funds resulting from the error or not.
10. General Rules
If a sport-specific rule contradicts a general rule, then the general rule will not apply.
The winner of an event will be determined on the date of the event's settlement; we do not recognise protested or overturned decisions for wagering purposes. The result of an event suspended after the start of competition will be decided according to the wagering rules specified for that sport by us.
All results posted shall be final after 72 hours and no queries will be entertained after that period of time. Within 72 hours after results are posted, the company will only reset/correct the results due to human error, system error or mistakes made by the referring results source.
Minimum and maximum wager amounts on all sporting events will be determined by us and are subject to change without prior written notice. We also reserve the right to adjust limits on individual Accounts as well.
Customers are solely responsible for their own account transactions. Please be sure to review your wagers for any mistakes before sending them in. Once a transaction is complete, it cannot be changed. We do not take responsibility for missing or duplicate wagers made by the Customer and will not entertain discrepancy requests because a play is missing or duplicated. Customers may review their transactions in the My Account section of the site after each session to ensure all requested wagers were accepted.
For a wager to have action on any named contestant in a Yes/No Proposition, the contestant must enter and compete in the event.
We attempt to follow the normal conventions to indicate home and away teams by indicating the home and away team by means of vertical placement on the desktop site version. This means in American Sports we would place the home team on the bottom. For Non-US sports, we would indicate the home team on top. In the case of a neutral venue, we attempt to include the letter "N" next to the team names to indicate this. For the Asian and mobile versions, we do not distinguish between European and American Sports. On the Asian and mobile versions of the site, the home team is always listed first. However, we do not guarantee the accuracy of this information and unless there is an official venue change subsequent to bets being placed, all wagers have action.
A game/match will have action regardless of the League heading that is associated with the matchup. For example, two teams from the same League are playing in a Cup competition. If the matchup is mistakenly placed in the League offering, the game/match will still have action, as long as the matchup is correct. In other words, a matchup will have action as long as the two teams are correct, and regardless of the League header in which it is placed on our Website.
If an event is not played on the same date as announced by the governing body, then all wagers on the event have no action. If an event is posted by us, with an incorrect date, all wagers have action based on the date announced by the governing body.
luckybuzz.live reserves the right to remove events, markets and any other product from the website.
luckybuzz.live reserves the right to restrict the casino access of any player without prior notice.
In all futures wagering (for example, total season wins, Super Bowl winner, etc.), the winner as determined by the Governing Body will also be declared the winner for betting purposes except when the minimum number of games required for the future to have "action" has not been completed.
11. Communications and Notices
All communications and notices to be given under these terms by you to us shall be sent to [email� protected]
All communications and notices to be given under these terms by us to you shall, unless otherwise specified in these terms, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant Customer. The method of such communication shall be in our sole and exclusive discretion.
All communications and notices to be given under these terms by either you or us shall be in writing in the English language when the service is not operated by luckybuzz.live, and must be given to and from the Registered Email Address in your Account.
12. Matters Beyond Our Control
We cannot be held liable for any failure or delay in providing the service due to an event of Force Majeure which could reasonably be considered to be outside our control despite our execution of reasonable preventative measures such as: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party, and we will not be liable for any resulting loss or damage that you may suffer. In such an event, we reserve the right to cancel or suspend the Service without incurring any liability.
13. Liability
TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT COMPENSATE YOU FOR ANY REASONABLY FORESEEABLE LOSS OR DAMAGE (EITHER DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO CARRY OUT OUR OBLIGATIONS UNDER THESE TERMS UNLESS WE BREACH ANY DUTIES IMPOSED ON US BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE) IN WHICH CASE WE SHALL NOT BE LIABLE TO YOU IF THAT FAILURE IS ATTRIBUTED TO
IN THE EVENT THAT WE ARE HELD LIABLE FOR ANY EVENT UNDER THESE TERMS, OUR TOTAL AGGREGATE LIABILITY TO YOU UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED
WE STRONGLY RECOMMEND THAT YOU (I) TAKE CARE TO VERIFY THE SUITABILITY AND COMPATIBILITY OF THE SERVICE WITH YOUR OWN COMPUTER EQUIPMENT PRIOR TO USE; AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES INCLUDING THROUGH INSTALLATION OF ANTI-VIRUS SOFTWARE.
14. Gambling By Those Under Age
If we suspect that you are or receive notification that you are currently under 18 years or were under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you) when you placed any bets through the service your account will be suspended to prevent you placing any further bets or making any withdrawals from your account. We will then investigate the matter, including whether you have been betting as an agent for, or otherwise on behalf, of a person under 18 years (or below the age of majority as stipulated in the laws of the jurisdiction applicable to you). If having found that you: (a) are currently; (b) were under 18 years or below the majority age which applies to you at the relevant time; or © have been betting as an agent for or at the behest of a person under 18 years or below the majority age which applies:
This condition also applies to you if you are over the age of 18 years but you are placing your bets within a jurisdiction which specifies a higher age than 18 years for legal betting and you are below that legal minimum age in that jurisdiction.
In the event we suspect you are in breach of the provisions of this Clause 15 or are attempting to rely on them for a fraudulent purpose, we reserve the right to take any action necessary in order to investigate the matter, including informing the relevant law enforcement agencies.
15. Fraud
We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall indemnify and shall be liable to pay to us on demand, all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit, loss of business and loss of reputation) arising directly or indirectly from the Customer's fraud, dishonesty or criminal act.
16. Intellectual Property
We trade as luckybuzz.live and the luckybuzz.live name and logo are registered trademarks. Any unauthorised use of our trademark and logo may result in legal action being taken against you.
The www.luckybuzz.live uniform resource locator (URL) is owned by us and no unauthorised use of the URL is permitted on another website or digital platform without our prior written consent.
As between us and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems (the "Systems") as well as our odds.
You may not use our URL, trademarks, trade names and/or trade dress, logos (the "Marks") and/or our odds in connection with any product or service that is not ours, that in any manner is likely to cause confusion among Customers or in the public or that in any manner disparages us.
Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, licence, title or interest in or to the Systems or the Marks and all such rights, licence, title and interest specifically retained by us and our licensors. You agree not to use any automatic or manual device to monitor or copy web pages or content within the Service. Any unauthorised use or reproduction may result in legal action being taken against you.
17. Your Licence
Subject to these terms and your compliance with them, we grant to you a non-exclusive, limited, non transferable and non sub-licensable licence to access and use the Service for your personal non-commercial purposes only. Our licence to you terminates if our agreement with you under these Terms ends.
Save in respect of your own content, you may not under any circumstances modify, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, create derivative works from, or in any other manner exploit, the service and/or any of the content thereon or the software contained therein, except as we expressly permit in these terms or otherwise on the website. No information or content on the service or made available to you in connection with the Service may be modified or altered, merged with other data or published in any form including for example screen or database scraping and any other activity intended to collect, store, reorganise or manipulate such information or content.
Any non-compliance by you with this Clause may also be a violation of our or third parties' intellectual property and other proprietary rights which may subject you to civil liability and/or criminal prosecution.
18. Your Conduct and Safety
We would like you to enjoy the Service. However, for your protection and that of all Customers, the posting of any content on the service, as well as conduct in connection therewith and/or the service, which is in any way unlawful, inappropriate or undesirable is strictly prohibited - it is Prohibited Behaviour. If you engage in Prohibited Behaviour, or we determine in our sole discretion that you are engaging in Prohibited Behaviour, your luckybuzz.live Account and/or your access to or use of the Service may be terminated immediately without notice to you.
Legal action may be taken against you by another Customer, other third party, enforcement authorities and/or us with respect to you having engaged in Prohibited Behaviour.
Prohibited Behaviour includes, but is not limited to, accessing or using the Service to:
The above list of Prohibited Behaviour is not exhaustive and may be modified by us at any time or from time to time. If you become aware of the misuse of the service by another Customer or any other person, please contact us through the "Contact Us" section of the Website. We reserve the right to investigate and to take all such actions as we in our sole discretion deems appropriate or necessary under the circumstances, including without limitation, deleting the Customer's posting(s) from the Service and/or terminating their account, and take any action against any Customer or third party who directly or indirectly in, or knowingly permits any third party to directly or indirectly engage in, Prohibited Behaviour, with or without notice to such Customer or third party.
19. Links to Other Websites
The Service may contain links to third party websites that are not maintained by, or related to, us, and over which we have no control. Links to such websites are provided solely as a convenience to Customers, and are in no way investigated, monitored or checked for accuracy or completeness by us. Links to such websites do not imply any endorsement by us of, and/or any affiliation with, the linked websites or their content or their owner(s). We have no control over or responsibility for the availability nor their accuracy, completeness, accessibility and usefulness. Accordingly when accessing such websites we recommend that you should take the usual precautions when visiting a new website including reviewing their privacy policy and terms of use.
20. Complaints
If you have any concerns or questions regarding these terms you should contact our Customer Service Department via email at [email� protected]
NOTWITHSTANDING THE FOREGOING, WE TAKE NO LIABILITY WHATSOEVER TO YOU OR TO ANY THIRD PARTY WHEN RESPONDING TO ANY COMPLAINT THAT WE RECEIVED OR TOOK ACTION IN CONNECTION THEREWITH.
Any Customer of the Service who has any concerns or questions regarding these Terms regarding the settlement of any luckybuzz.live market should contact our Customer Service Department at [email� protected] using their Registered Email Address .
If a Customer is not satisfied with how a bet has been settled then the Customer should provide details of their grievance to our Customer Service Department via email at [email� protected]. We shall use our reasonable endeavours to respond to queries of this nature within a few days (and in any event we intend to respond to all such queries within 28 days of receipt).
Disputes must be lodged within three (3) days from the date the wager in question has been decided. No claims will be honored after this period. The Customer is solely responsible for their Account transactions. Complaints/disputes have to be sent to [email� protected] and must be sent from the Customer's Registered Email Address.
In the event of a dispute arising between you and us our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with you, the matter will be escalated to our management in accordance with our Complaints Procedure (available upon request).
The Customer has the right to lodge a complaint with one of our licensing bodies should all efforts to resolve a dispute to the Customer's satisfaction have failed.
21. Registration and Account Security
Customers of the service must provide their real names and information and, in order to comply with this, all Customers must commit to the following rules when registering & maintaining your Account:
22. Assignment
Neither these terms nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us, which consent will not be unreasonably withheld. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality to the Service by posting written notice to this effect on the Service.
23. Severability
In the event that any provision of these terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these terms shall not be affected.
24. Breach of These Terms
Without limiting our other remedies, we may suspend or terminate your account and refuse to continue to provide you with the service, in either case without giving you prior notice, if, in our reasonable opinion, you breach any material term of these Terms. Notice of any such action taken will, however, be promptly provided to you.
25. Governing Law and Jurisdiction
This Agreement shall in all respects be governed, interpreted by, and construed in accordance with the laws of Curacao. All disputes, differences, complaints etc., shall be subject to Arbitration under the Curacao. The arbitrator will be appointed by the company after due consent from the company and the user. The place of arbitration shall be Curacao.
26. General Provisions
Term of agreement. These terms shall remain in full force and effect while you access or use the service or are a Customer of luckybuzz.live. These terms will survive the termination of your luckybuzz.live Account for any reason.
Gender. Words importing the singular number shall include the plural and vice versa, words importing the masculine gender shall include the feminine and neuter genders and vice versa and words importing persons shall include individuals, partnerships, associations, trusts, unincorporated organisations and corporations.
Waiver. No waiver by us, whether by conduct or otherwise, of a breach or threatened breach by you of any term or condition of these Terms shall be effective against, or binding upon, us unless made in writing and duly signed by us, and, unless otherwise provided in the written waiver, shall be limited to the specific breach waived. The failure of us to enforce at any time any term or condition of these Terms shall not be construed to be a waiver of such provision or of the right of us to enforce such provision at any other time.
Headings. The division of these Terms into paragraphs and sub-paragraphs and the insertion of headings are for convenience of reference only, and shall not affect or be utilised in the construction or interpretation of these Terms agreement. The terms "these Terms", "hereof", "hereunder" and similar expressions refer to these Terms and not to any particular paragraph or sub-paragraph or other portion hereof and include any agreement supplemental hereto. Unless the subject matter or context is inconsistent therewith, references herein to paragraphs and sub-paragraphs are to paragraphs and sub-paragraphs of these Terms.
Acknowledgement. By hereafter accessing or using the Service, you acknowledge having read, understood and agreed to each and every paragraph of these Terms. As a result, you hereby irrevocably waive any future argument, claim, demand or proceeding to the contrary of anything contained in these Terms.
Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.
Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersedes all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.
Betting Rules
Any dispute related to the sports betting product shall be emailed to: [email� protected]
Casino Rules
Any dispute related to the casino product shall be emailed to: [email� protected]
Complete casino rules can be accessed from within the casino games.
ACCEPTING THE TERMS AND CONDITIONS
You hereby accept the fact that you have read, understood and are willing to abide by the above Terms and Conditions.
27. Multiple Account & Bet Limit Rule Acceptance
Members are not permitted to hold multiple accounts. This includes holding an account with any associated site operating on the same platform as this site.
Where maximum bet or maximum market limits are imposed, the Site reserves to the right to void bets from accounts found to be exceeding these limits by using multiple accounts across this and any other associated sites.
NOTE:
Players using VPN and login from different IP frequently may result to void bets.And on the basis of different IP from multiple city we can suspend the account and void bets.
All users including 'Super', 'Master' and 'Sub' account holders are advised to read the following 'Terms and Conditions'. All users who use Exchange agree and accept to the following:
Please be advised that our restricted territory information pertains to both residents and visitors in the restricted areas. Accounts registered in a non-restricted territory will become restricted if they are attempt to access and have betting activity from a territory which is restricted.
Restricted territory countries are Algeria, Australia, Austria, Bulgaria, Canada, China, Cyprus, Czech Republic, Democratic People's Republic of Korea, Denmark, Europe, France (and French territories), Gibraltar, Germany, Iran, Iraq, Ireland, Italy, Japan, Malta, New Zealand, Poland, Portugal, Qatar, Romania, Singapore, South Africa, Spain, Turkey, United Kingdom and United States of America (and US territories)
We have the right to void all players winnings if they are deemed to come from a restricted territory.
The Exchange Rules and Regulations ("Exchange Rules") are part of terms and conditions.
The Exchange Rules apply to all bets placed on Exchange markets. The Exchange Rules also apply to Exchange 'Multiples' product (see the Multiples section below for further details). The Exchange Rules consist of the following:
The General Rules apply to all bets unless stated otherwise in the Market Information or the Specific Sports Rules. If there is any inconsistency between the Specific Sports Rules and the General Rules, the Specific Sports Rules shall prevail. If there is any inconsistency between the Market Information and either the General Rules or the Specific Sports Rules, the Market Information shall prevail, except where the General Rules or Specific Sports Rules use the phrase 'regardless of what it says in the Market Information' or similar wording.
For any category or market not referred to in the Specific Sports Rules (e.g. 'Special Bets' or beach volleyball), the General Rules and Market Information will apply.
The Market Information is provided for information purposes as an at-a-glance guide on how to manage the market. The Market Information may also contain rules on market settlement, however it must always be read in conjunction with the General Rules and the relevant Specific Sports Rules and a link to this Rules and Regulations page will usually be provided in the Market Information for each market.
Whilst the Market Information may give a guide to how markets will be managed, regardless of what it says in the Market Information, it reserves the right to suspend any market at any time at its sole discretion, including in order to carry out necessary administration and/or to take any necessary action to protect the customers.
It shall not amend the Market Information after a market has been loaded except to correct obvious errors and/or to add wording to clarify the Market Information where appropriate.
The customers should make themselves aware of all the Exchange Rules affecting any market on which they wish to place a bet. Customers should not simply rely on the Market Information as the Market Information is unlikely to contain all of the applicable rules relating to a market.
By their nature 'Special Bets' markets are unpredictable so should be treated with particular caution. Customers are responsible for managing their own positions at all times in such markets. Customers should pay particular attention to the Market Information on 'Special Bets' markets to ensure they understand the basis on which the market will be administered and settled.
Any customer who has any concerns or questions regarding the Exchange Rules or regarding the settlement of any market should contact.
If a customer is not satisfied with how a bet or a market has been settled then the customer should provide details of their grievance.
The Exchange Rules only apply to Exchange Multiples.
To maintain the highest level of security, we require all our members to provide us with certain documentation in order to validate their accounts.
Please note that the identification procedures shall be done before a cardholder starts operating and using services of our merchants.
There are several reasons:
We are committed to providing a socially responsible platform for online gaming. All of our members must be 18 or older and we are bound by our licensing agreement to verify this.
Secondly, as a respected online and global company it is in our interests to guarantee maximum security on all transactions.
Thirdly, our payment processors require that our policies are in line with international banking standards. A proven business relationship with each and every member is mandatory for the protection of all parties. Our licensing agreement also obliges us to comply with this.
Finally, by ensuring that your account details are absolutely correct, the inconvenience of 'missing payments' can be avoided. It can take weeks (and sometimes months) to trace, recall and resend using the correct information. This lengthy process also results in additional fees from our processors.
PROOF OF ID:
A color copy of a valid government issued form of ID (Driver's License, Passport, State ID or Military ID)
A copy of a recent utility bill showing your address
Note: If your government Id shows your address, you do not need to provide further proof of address.
Additional documentation might be required depending on the withdrawal method you choose
We greatly appreciate your cooperation in providing these at your earliest possible convenience to avoid any delays in processing your transactions. We must be in receipt of the documents before any cash transactions can be sent back to you. Under special circumstances we may require the documents before further activity (deposits and wagering) can take place on your account
Please understand, if we do not have the required documents on file, your pending withdrawals will be cancelled and credited back to your account. You will be notified when this happens via the notification system.
Please scan your documents, or take a high quality digital camera picture, save the images as jpegs, then upload the files using our secure form here.
The security of your documentation is of paramount importance. All files are protected with the highest level of encryption at every step of the review process. All documentation received is treated with the utmost respect and confidentiality.
We'd like to thank you for your cooperation in helping us make luckybuzz.live a safer place to play. As always, if you have any questions about this policy, or anything else, don't hesitate to contact us using the contact us links on this page.
luckybuzz.live is committed to endorsing responsible wagering among its customers as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment.
luckybuzz.live's Responsible Gambling Policy sets out its commitment to minimizing the negative effects of problem gambling and to promoting responsible gambling practices.
luckybuzz.live supports the generation of online gamblers offering them a wide range of games and entertainment. We also take responsibility for our product line-up.
The aim of luckybuzz.live is to provide the world's safest and most innovative gaming platform for adults. The offered clear and safe products allow each user to play within his financial means and to receive the highest quality service. Integrity, fairness and reliability are the guiding principles of luckybuzz.live's work. It is therefore clear that luckybuzz.live should do its best to avoid and reduce the problems, which can arise from participation in gambling, particularly in cases of immoderate playing. At the same time it is important to respect the rights of those who take part in games of chance to a reasonable extent as means of entertainment.
Responsible Gaming at luckybuzz.live is based on three fundamental principles: Security of the player, Security of the game and Protection against gaming addiction. Together with research institutes, associations and therapy institutions, we work on creation of a responsible, secure and reliable framework for online gaming.
Player security
We take responsibility for the security of our players. Protection of the players is based on forbidding the attendance of the minors from participation in games and the protection of privacy, which involves responsible processing of personal data and payments. Fairness and the random nature of the products offered are monitored closely by independent organizations. Marketing communication is also geared towards player protection: we promise only what players can receive in our transparent line.
Protection against gaming addiction: research - prevention - intervention
The majority of users who make sports bets, casino bets and other gaming offers play in moderation for entertainment. Certain habits and behavior patterns (such as shopping, playing sports, eating or consumption of alcohol) which are considered to be normal and not causing any concern can develop into addiction for some people and cause problems. In the same way, bets on sports and gambling can lead to problems for a small group of customers.
Clients with gaming addiction are prohibited from further participation in the gaming line-up. Subsequently the customers are provided with contacts of organizations where they can receive professional advice and support.
Self-responsibility is the most sustainable form of prevention
The basic principle promoted by luckybuzz.live is that the final decision and responsibility on whether to play or not, and how much money can be spent on the game should be assumed by the customer himself.
Self-responsibility of the customer is therefore the most effective form of protection from addiction. luckybuzz.live sees its responsibility in assisting the customers by providing transparent products, full information and keeping a clear line of conduct.
Protection of minors
luckybuzz.live does not allow minors (persons under the age of 18) to participate in games and make bets. That's why the confirmation of having reached the age of majority and the confirmation of date of birth are mandatory requirements during registration. luckybuzz.live considers the issue of minors taking part in games and betting very seriously. In order to offer the best possible protection of minors, we also rely on the support of parents and caregivers. Please keep your data for account access in a safe place (user ID and password).
Furthermore, we would recommend that you install filter software. This software will allow you to restrict the access to Internet resources inappropriate for children and teenagers. These include:
www.netnanny.com
www.cybersitter.com
Responsibility towards problems
luckybuzz.live offers a variety of games and bets, which are forms of entertainment for the majority of customers. At the same time the company takes responsibility for its customers by providing support and tools for maintenance of a secure and entertaining environment taking into account the associated risks.
The clients who have difficulty in assessing risks, recognizing their own limits or those who suffer from gambling addiction are not able to enjoy our product line-up responsibly and perceive it as a form of entertainment. luckybuzz.live takes responsibility for such users by blocking their access to its products for their own protection.
Get informed with the main issues!
Most people play for pleasure. Moderate participation in games within their financial capacity is fully acceptable. However, for a small percentage of people gambling is not a form of entertainment, it is a challenge that must be considered seriously.
What is the problematic game behavior?
A problematic game behavior is considered to be such behavior, which interferes mode of life, work, financial position or health of a person or his family. Long participation in games is counter indicative to such person as it can lead to negative consequences.
In 1980 the pathological game dependence has been officially recognized and enlisted in the list of psychological diseases of international classification system DSM-IV and ICD-10. It is defined as long, repeating and frequently amplifying inclination for game, despite of existing negative personal and social circumstances, such as a debt, rupture of family relations and delay of professional growth.
In what cases behavior of a person should be considered as dependence?
It is necessary to underline that the diagnoses of game dependence can be qualified only by experts. The material presented on this web-page will help you to estimate and define your own game behaviour.
The special hazard of addictions that are not associated with any substance is that it is very difficult to define the line between pleasure and addiction. Nevertheless, there are some diagnostic signals that may point out the existing problems. In the presence of at least five of the following symptoms, the likelihood of the severe dependence is high:
Rules for responsible games
Following the rules placed below, you can enjoy the game without anxiety:
Exclusion from games
Should the player feel they have a problem or wish to take an enforced break they can do so by using the following online tool to prevent access to gambling sites:www.gamblock.com
At any time should the player feel that they have a problem they can contact us to have their account permanently closed.
In addition to this, should we feel that at any time the player has a problem then we reserve the right to suspend the account until the player has proven their level of activity is not a problem or permanently close the account.
Seeking help
Organizations are available to support players with gaming addictions and other disorders related to games and we recommend any player with an issue contacts a self-help organization for additional assistance. The following website can offer help and guidance to those in need: www.gamblingtherapy.org
